Design
Cookline Layout Review
Remote review of your floor plan, utilities, hood coverage, and equipment footprint before you order.
$275flat · remote
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Services
Support beyond the purchase order.
From first sketch to first ticket — Heartlin specialists help you specify, stage, and receive equipment the right way.
How we help
Operator services with transparent fees.
Equipment purchases often include consult time. Standalone services below are available when you need expertise without a full buy.
Projects
Opening Package Quote
Full equipment, smallwares, and furniture bill of materials for new builds and remodels.
$0with project purchase
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Field
On-Site Equipment Survey
Midwest-region site visit to measure, photograph, and verify replacements before freight is booked.
$450+ travel beyond 150 mi
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Logistics
Freight & Receiving Coordination
Carrier booking, liftgate/inside delivery flags, and receiving checklist for your team or GC.
$125per shipment desk fee
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Openings
Startup Kit Staging
We stage smallwares, chemicals, and first-week consumables so day-one prep is not a scramble.
$350staging fee · goods extra
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After-sale
Warranty Routing Desk
We gather serials, photos, and symptoms and route the claim to the manufacturer service network.
$95or free with purchase
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Training
Equipment Care Briefing
Virtual session for chefs and managers covering startup, daily care, and filter/maintenance basics.
$180per session
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Multi-unit
Chain Spec Program
Standardized SKUs, national pricing tiers, and reorder portals for regional and national groups.
Custombased on volume
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Emergency
Rush Replacement Desk
Priority sourcing when a critical unit fails — same-day options when stock and carriers allow.
$150rush desk fee
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Service fees may be waived or credited against qualifying equipment orders. Ask quotes@heartlin.com or call (614) 558-2000.
Ready to start?